Los Angeles Public Library

I moved to LA three years ago for grad school, so I’ve become well-acquainted with what LAPL has to offer. Generally speaking, I *love* public libraries — not only because they provide many ways for people to access knowledge (through books, e-books, movies, public programs, etc.), but also because they serve their surrounding communities. For instance, LAPL offers classes to help people get their high school diploma, as well as resources to help immigrants gain American citizenship.

Libraries in general (and LAPL in particular) are a fundamentally human resource and a community service, and I wanted to take on the challenge of helping LAPL’s digital presence better meet their users where they are.

Creating A User Survey & LAPL’s Strategic Plan

To kick the project off, I created a brief user survey that touched on how LAPL’s users:

• interact with the Library in-person
• interact with the Library digitally (via the website and the mobile app)
• think of the Library as a public asset